Subscription Refund Policy
We want you to be satisfied with ContentAI. If you are not happy with your subscription, you may request a full refund within 7 days of your initial payment or renewal charge.
Refund requests submitted after 7 days will be considered on a case-by-case basis and are not guaranteed. Partial refunds for unused days within a billing cycle are generally not provided except where required by law.
Cancellation Terms
You may cancel your subscription at any time from your Billing settings page. On cancellation:
- Your subscription remains active until the end of the current billing period
- You will not be charged for the following period
- Your account reverts to the Free tier after expiration
- Your data (strategies, posts, campaigns) is retained and accessible on the Free tier subject to Free tier limits
Billing Clarifications
- Annual plans: Annual subscriptions are billed upfront for 12 months. Refunds for annual plans are available within 14 days of the initial charge.
- Plan upgrades: When upgrading mid-cycle, you are charged a prorated amount for the remainder of your billing period. This charge is non-refundable unless you downgrade within 7 days.
- Failed payments: If a payment fails, your account enters a grace period of 5 days. If payment is not resolved, your plan is downgraded to Free and access to paid features is paused.
- Disputes: If you believe you were charged incorrectly, contact us within 30 days and we will investigate promptly.
How to Request a Refund
Email us at support@contentai.app with the subject line “Refund Request” and include your account email and reason for the request. We process all refunds within 5–10 business days.